We are sure you will love the NARCISSUS LONDON products as much as we do, however if you have any issues with our products please email us within 7 days of receiving your Narcissus London product at:  contacus@narcissuslondon.com and we will respond promptly to your email. 

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 Although we don't offer refunds or replacements for our lash growth serum or accelerating mascara if you change your mind, you may be entitled to a refund or replacement under UK Consumer Law. For further information on your rights under UK Consumer Law please see "Replacement and Refunds" under Terms and Conditions.

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UNITED KINGDOM - Royal Mail Post

We are proud to use Royal Mail for all our shipping (with the exception of our NARCISSUS LONDON distributors outside the UK).

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Once your order is processed (which will be within 3-5 days), delivery within the UK usually takes 5 -7days (excluding Bank Holidays and weekends) *  Please note because of COVID -19 delivery may take longer. 

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AUSTRALIA - Australia Post

We are now excited to announce we offer delivery to our Australian customers via a local distributor.

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Once your order is processed (which will be within 1-3 days), delivery within Australia usually takes 5-7 days (excluding Public Holidays and weekends).

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REST OF WORLD -  Standard Delivery

Once your order is processed (which will be within 3-5 days) Delivery will usually be within 10-15 working days (excluding Bank Holidays and weekends).  Deliveries to the rest of the world are made by air service. Please note because of COVID-19 delivery may take longer.

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Thank you to all the people involved in the delivery process helping us to deliver Narcissus London products to your door. 

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